The Tony Stephan Show · Episode #025

He Just Bought A 6 Unit Apartment In My Coaching Program

With Ryan Mitchell, mentorship client and physical therapist from Clarkston, Michigan · August 13, 2026 · 12 min

Ryan Mitchell is a physical therapist and busy husband from Clarkston, Michigan. He joined Tony's coaching program in February of the previous year and has just closed on his first 6 unit apartment. He says persistence was key. Rents in his market are about $300 to $400 below what they could be, and his plan is to raise NOI, refinance in about 12 to 18 months, and then buy another.

His VIP coaching day happens at Tony and Andrea's 42 unit. Tony tells him to let time do its thing: on Tony's first 7 unit, rents went from $750 to about $1,350 over the years. He talks about rates, why Ryan's credit union loan at about 6.3% will leave him alone compared with agency debt, and being patient but not dragging his feet.

Then the practical questions. Ryan uses a low cost property management app, and Tony explains why a better system is worth the difference. A tenant asks him to install a ceiling fan she bought, and Andrea explains why protocols matter: break them for one, and you break them for all. Ryan also has a broken down car taking a parking spot, and Andrea walks him through working with a towing company and using parking tags.

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Key takeaways

  1. In a good area, time does a lot of the work. Rents on Tony's first 7 unit rose from $750 to about $1,350 over the years.
  2. Do not drag your feet, but be patient with the refinance. A good rate today is worth protecting.
  3. The right property management software pays for itself. Saving $45 a month can cost far more in lost time and money.
  4. Set protocols from day one and do not break them. Installing one tenant's own fan invites every other request.
  5. Solve problems quickly: what you resist will persist, and conflict avoided is conflict multiplied.
  6. Handle parking with a registered towing company, stickers and one parking tag per unit.

Guest: Ryan Mitchell

Mentorship client and physical therapist from Clarkston, Michigan

Ryan Mitchell is a physical therapist from Clarkston, Michigan. He joined Tony Stephan's coaching program in February of the previous year and bought his first multifamily property, a 6 unit apartment, with a plan to raise NOI, refinance within about 12 to 18 months and buy another.

Chapters

  1. 0:00 Inside a VIP Coaching Day
  2. 0:48 Ryan's Story and Plan
  3. 1:34 Let Time Do Its Thing
  4. 2:21 Rates and Refinance Timing
  5. 3:07 Credit Union vs Agency Debt
  6. 3:36 Property Management Software
  7. 4:41 Treat It Like a Business
  8. 5:34 Tenant Requests and Protocols
  9. 7:17 Why Mentorship Matters
  10. 8:09 The Parking Problem
  11. 9:46 Parking Tags and Towing
  12. 10:34 Everyday People

FAQ

What is Ryan's plan for his 6 unit?

Raise the NOI, since he says rents in his market can be priced about $300 to $400 higher, stay with the business plan, and refinance in about 12 to 18 months. By about 18 months he wants to buy another property.

What does Tony mean by letting time do its thing?

Rents in good areas tend to rise over time. On Tony's first 7 unit, rents went from $750 to $1,100, then $1,250, and now about $1,350. At his 42 unit, rents rose about $400 since they bought it two years earlier.

Why does Tony prefer Ryan's credit union loan to agency debt?

Ryan has about a 6.3% rate with a credit union. Tony says an agency lender like Fannie Mae would inspect the property regularly and produce a property condition assessment with required repairs, while the credit union is unlikely to review it much.

Should you install a fan a tenant bought?

Andrea advises caution. If you install a tenant's own item, you may be blamed if it breaks, others will ask for the same, and the tenant may want it back when they move. Set protocols from the start and keep them, because breaking them for one means breaking them for all.

How do you deal with a broken down car taking a parking spot?

Register with a towing company, sticker the car and give the owner a reasonable warning, such as a week, before it is towed. On one of their 12 unit buildings with 12 spots, Andrea ordered parking tags and gave each unit one.

First 6 Unit Coaching Day: Ryan Mitchell

A VIP coaching day

"The money is made in the management and the operations," Tony says. Ryan Mitchell is a physical therapist and a busy husband from Clarkston, Michigan. He joined the coaching program in February of the previous year and has just closed on his first 6 unit. His coaching day takes place at one of Tony and Andrea's own BRRRR deals, their 42 unit. The plan is a light value add: raise NOI without heavy construction, reach a cash out refinance, and repeat.

Ryan says persistence was key. He believes rents in his market can be priced $300 to $400 higher. His timeline is 12 to 18 months to refinance, and by about 18 months he wants to buy another. Having coaching made him far more comfortable with a big investment, he says.

Let time do its thing

Tony congratulates him and reminds him that the property is his now. Time helps. At the 42 unit, rents are up about $400 since they bought it two years earlier. On his first 7 unit, rents went from $750 to $1,100, then $1,250, and now about $1,350. "That's just time doing its thing," he says, as long as you are in a good area. The first 30 to 60 days are nerve racking; after that it gets boring, which is good.

On rates, Tony says he is not clairvoyant, but the lenders he talks to expect rates to stay about where they are for a couple of years. Ryan has about a 6.3% rate with a credit union, which Tony calls a great loan. Agency lenders like Fannie Mae would inspect the property regularly and require a property condition assessment with a list of repairs; a credit union will probably leave him alone. His advice: do not drag your feet, but be patient.

Software and running a business

Ryan uses a property management app that costs about $15 a month instead of one around $60. Tony says the right system is worth much more than the $45 difference, especially as the software gets better. He adds that tenants will prioritize the bills that get enforced, and a bank will not accept excuses when the loan and taxes are due. When he and Andrea took their portfolio back from a third party manager, they had to pay some tax bills out of pocket. Set up the system so requests and payments go through it, not through personal conversations.

Protocols from day one

A tenant asked Ryan to install a ceiling fan she bought. Andrea explains the risk: if you install it and it breaks, she may say you broke her fan; others will ask for their own appliances; and she may want it back when she moves. For small repairs on a budget, Andrea once used a local property maintenance company and worked out a cost effective arrangement. "How you do anything is how you do everything," she says. Tony adds the rule they wish they had followed from the start: operate with protocols from day one, and do not break them, because breaking them for one means breaking them for all.

The parking problem

Ryan has a gravel lot with enough room for six cars, and one resident's car has been broken down there for a couple of years. Other residents are complaining. Andrea tells him to register with a towing company, sticker the car and give a warning; since he is new and it has been there so long, a week is reasonable. On one of their 12 unit buildings with 12 spots, she ordered parking tags on Amazon and gave each unit one.

Tony connects it to two phrases: what you resist will persist, and conflict avoided is conflict multiplied. Handshake deals with each resident work on one building but burn landlords out on three. "Business owner just has protocols," he says.

Everyday people

Tony closes with who this is for. He was a registered dietitian, Andrea was a school teacher, and Ryan is a physical therapist. They are everyday people putting their family's name on apartment buildings and learning to force the value up through operations.

Transcript

0:00 The money is made in the management and the operations of multifamily real estate and today you get to see behind the scenes of one of our in-person coaching days for our VIP client Ryan who is a busy husband, a busy physical therapist, but he just closed on his first six unit multifamily apartment building inside of our coaching program. So now we're teaching him the BRRRR method. We're at one of our successful BRRRR deals, our 42 unit apartment. He bought it right, so we helped him buy it right. We are now teaching him how to rent it up and drive the NOI through light value-add, not crazy construction, not heavy rehabs, none of that, so we can get the NOI up because you know multifamily we live and die by the NOI. So we can help him get to a cash-out refinance and repeat the process. I wanted to invite you in to be a fly on the wall to see behind the scenes of what it's like of how we're helping everyday people just like you buy your first small multifamily apartment deal.

0:48 Let's get to the coaching day. Ryan Mitchell from Clarkston, Michigan here. I've been with Tony's coaching program since February of last year. Just bought my first six unit. Definitely persistence has been key for me. My goal is increase the NOI. Rents are easily priced three, four hundred dollars in our market. Stay with the business plan. 12 to 18 months is kind of my timeline where I'd like to refinance and then repeat, do it again. So by 18 months I'm looking to stack and go buy another one. Fortunately with having like a lot of coaching, definitely made me feel like a lot more comfortable with everything. Couldn't imagine doing it without them. Really nothing comes more important than getting real life advice from Tony. You're going to do it with them holding your hand and helping you through the process.

1:35 I think that's going to help you feel a lot more comfortable making a big sort of investment on real estate. First off, congrats to you guys, like you got it done and now you can see it through and you got to remember, this is now yours. Kind of like time do its thing. Like even this building, like when we bought it two years ago now in August, which isn't really that much time. Rents have gone up like 400 bucks. And then like my first deal, which was seven units, comparable to your six, rents went from 750 to 1,100, then to 1,250, now they're like 1,350. Sure, we can make yeah, we're great operators and yeah. That's just time doing its thing, man. Once you get over that initial like, hey, now I'm going to get my rent bomb, people might move out, whatever, then you'll just see like as the years go on with inflation, I mean, none of this is coming down, dude. This is so good for hard assets, as long as you're in a good area, which you are.

2:21 It's exciting going through the buying process. It's a little nerve-racking going through the buying process. Probably the first 30-60 days is nerve-racking, too, once you take over cuz it's all new. After that, it's just boring, which is good. Every month, they pay down your mortgage. Again, I'm not clairvoyant. I talked to a lot of lenders. I talked to with a lot of banks. Like, you know, we just had the president of lending at Financial Plus here a week ago to see refinance this building. Everyone's saying the next like 2 years probably going to stay around this, but then after that, like interest rates. All this to say, next 2 years is probably going to stay around this, but then after that, it's like the like perfect timing for you. I mean, if you rip through this and 18 months you'll be able to refinance it. You've got a great rate in today's market, so you also just kind of sit back and wait cuz that's what I was doing. I was like, I don't know. He's like, dude, they're going to go up. He's like, these treasuries are going to go up. He's like, we're already baking it in that rates are going to go up.

3:07 I mean, we were looking to refinance our 100 unit when we started in January, we were looking at like 5.3, 5.4. Now, damn, dude, Fannie Mae's at 6%, which is like the best of the best. So, you have 6.3 with a credit union, that's they will leave you alone. Fannie Mae's going to want to inspect your property every quarter. They're going to do a PCA, a property condition assessment. They're going to come up with immediate repairs. That credit union, they're probably like, yeah, we won't ever review it. You got a great loan. You've got a great asset. Don't drag your feet, but be patient. Let time do its thing. Turn them over. Let's get into it, man. Talk about the property. So, let's go through the rent roll, and let's make sure he's set up to get his renewals, property management. What software are you using? So, I'm using Turbo Tenant. I know you guys use Buildium and whatnot, but it was I don't know, I guess initially I was like kind of scared. I'm like, let me try to see what I can do to cut some corners.

3:54 It was like at least 60 bucks a month for Buildium. This was 15 bucks a month. I mean, not huge. Here's just one piece of advice. Toyner CRM like the one CRM is 60 bucks, that one's 15. But if you see today you're like, dude, this thing's just doing a lot of things that this thing isn't, I'm telling you. We've done Yard Breeze, we've looked at Entrata. This is the most user-friendly, but they're getting way better with AI. I'm telling you'll lose way more money than the 50 bucks to have the right CRM. It's really tough with a small business because you're just like everything, right? Like if you own 10,000 units, they would never get to you. You'd have people answering these calls and you're like, there's no human level, but it's like it is truly just business and it's like, dude, don't pay your cell phone. Like Verizon Wireless doesn't care. It's just this like crazy fact of like humans. Like they will spend the money one way or another.

4:41 So, if you don't want to pay the rent, like it just is what it is cuz you can't then go to the bank and cry. They're like, I'm sorry, you signed a loan. This is due. The taxes are due. In the very beginning when we took it off a third-party management, bro, we wrote checks for tax payments. You want to talk about crying? So, it's kind of like what's the hard you want to deal with? And you'll be fine, but where people struggle is they like their landlords, they talk to all the tenants. That's what I'm saying, make sure you've got your the CRM set up in a way where it's like it is all going through CRM like with AI and stuff like that. So, you're not putting yourself in this position having to like hear these things. In the beginning when we got off third-party management, we took over everything, we were behind with a lot of things. We had to pay out of pocket for some tax bills. So, like, I'm took all this risk and I'm paying? Just remember that it gets I won't say it gets easier over time, but like as you do if you do buy more properties, then you have more cash flow, you know, you can pay somebody.

5:34 So, a tenant asked me yesterday if they could they had bought a ceiling fan. She's like, "Five, you know, I bought this. Can we get this installed?" So, I'm like, "Yeah, I'm sure we can do that." I'm starting small. Like I'm trying to save some money. What did you do? So, like when we took over 87 units, we didn't have full-time people. What did you do to obviously be budget conscious? We were behind on revenue because the third-party manager burned us. So, like what would you do? I did. I'm just thinking about Fenton, for example. So, I found a company out there, they were like a property maintenance company, and I worked something out with them to make it like cost-effective. So, I would just find a handyman in the area, but I would just be careful with people buying their own things cuz then it's like if something happens, even if you install it, then they can be like, "Woah." It's like a delicate balance of taking care of deferred maintenance, but also them coming to you of like, "This is wrong, and that's wrong." Because if something happens to that fan, and you installed it, and it's hers, then she'll be like, "You broke my fan." Pretty much how you do anything is how you want to do everything.

6:32 So, if you install the fan for her, and then her buy her own fan, you know it just opened up for five other people to say, "Well, I bought my own fridge, and I want my own washer and dryer." And then also, too, when she moves out, I want my fan back. My fan back. Even though we're teaching you, if we had to start over with the six-unit, here's what we would do from all the mistakes we made along the way. Operate with the protocols from day one. And you just don't break your protocols, cuz remember, you break for one, you have to break for all. That's like the biggest thing. So, as you're seeing, one of the biggest things we're helping Ryan with is not just what to do, but what not to do. See, in multifamily, it is a business, and what you don't know can end up costing you the most. So, we always say investing in coaching and mentorship, when it comes to buying a multifamily apartment, it is mandatory, because if you're like me, you didn't grow up owning apartments, you didn't grow up in business, you didn't grow up as an entrepreneur. You're buying an asset that's a living, breathing thing.

7:20 I mean, look at this behind us. This is my 42-unit. There's 42 people who live here and call this home. So, one of the biggest things we do with our clients is really getting in the trenches with them. We're very hands-on. We're very granular with them. I mean, look, we spend a lot of intimate one-on-one time with our clients. I mean, this is truly him sitting with us side by side, and we're going over everything he needs to do to be successful. So, if you've been watching my content for a while, and you've been wanting to get into this, but you're a little nervous about how to do this on your own, you don't know what you don't know, you don't want to make a big mistake, my mentorship program is just for you. So, I want to invite you right now to take a few minutes, click the link in the description to fill out our mentorship application. We'll get on a quick call, learn more about you and your goals, we'll explain more about what we do, and we'll see if it's a perfect fit, so we can help you just like we're helping Ryan right now. Not only buy your first apartment building, which is one piece of it, but the money is made in the management and the operations.

8:09 Our big value add. We're not syndicators, we don't just raise a bunch of money, we buy deals with our own money, and then we manage and operate them. That's how we get them to create success. That's how we've done six 100% cash-out refinances since 2020. I want to invite you right now, take a quick minute, fill out that application, we'd love to help you, and who knows, maybe you'll be sitting here with us soon talking about the deal you just bought. Now, let's get back to the video. So, I got an issue with parking. I want to find out it's like gravel, rock, whatever. I've got one guy that's there that's had a car that's broken down for couple years or whatever, you know. The old owner was like go and try to fill up air in his tires. Encourage him to get it out of there? But, it's on a corner of a street. However, I've already had some issues of tenants complaining about like not having a place to park, and I'm like, there's enough for sure six cars.

9:01 I feel like everyone should have the right to be able to park there, have one like get the registration, and be like, you get one spot. I mean, if your car's broken down, like that's your one spot kind of a deal, right? How do you enforce that? Is this something that I have to like add as an addendum to the lease? Like, how do I go about this? I would call that towing company, cuz you're going to have to be registered under them, and then sticker their car, and let them know it's going to be towed, cuz if it's inoperable, you can't have that sitting there. So, you can sticker it, and then it depend on the towing company what they want. They might want you there to like sign off that it's getting towed, but give them a warning and sticker it that you have You can give them as much time as you want, but if like since again you're newer to it and it's been there forever, you can give them a week. And then like on our building, the one that's same type of situation, there's 12 units and there's only 12 spots.

9:52 So we get parking things. We just ordered tags on Amazon and gave them each a tag and that they had to hang them in their car cuz they can only have one parking spot per person. When we bought our office, but there were a couple of broken-down cars and she was tagging them that day. You said other tenants are complaining. It's just not a good look for your property either. Like I said, you can give them a little bit more time and we've definitely done that. I mean, when you sticker a car, you can have the towing company out there kind of the same thing as like the promise to pay if not, we're going to get it towed. What I've learned is what you resist will persist. And conflict avoided is conflict multiplied. I'd rather just handle it. And then like she said, then they learn. And then it's like not awkward anymore, you're just doing it. Cuz I'm telling you, the way you're doing it now, you wouldn't be able to do this with your three deals. Everyone's kind of got like their own handshake agreement. Sure, it's all your own thing.

10:39 Sure, your car stays here. You'll go nuts. That this is how landlords burn out. That's why we teach you be a business owner. Business owner just has protocols. So you just got to see behind the scenes of one of our in-person coaching days with our amazing client Ryan. He is now set up for success with managing and operating. And look, I bring you inside of my journey and now I'm starting to bring you inside of our clients' journeys just to show to you that you can do this. I was a registered dietitian and my wife was a school teacher. Ryan's a physical therapist. We're everyday people. This isn't Goldman Sachs. This isn't J.P. Morgan. This isn't I come from a Wall Street family or you know, my mommy and daddy own 10,000 apartment buildings. We are everyday people who are changing our families' trajectories by buying multifamily apartments, putting our families' name on it. Look, a syndicator can't do that.

11:24 Single-family rental can't do that. You don't own that stock that you're investing all your harder money in. I want you to get your money into bricks and sticks, hard tangible assets that you can buy, control, force the appreciation. We're teaching Ryan how to force the value of his apartment to go up so he can build net worth, equity, and cash flow. So, if you enjoyed the video, let me know, put a thumbs up on it, drop a comment if you have a question, if you loved it, if you liked it, if you hated it, let me know, put a comment in. I want to invite you to come work with us. So, click the link in the description, fill out our mentorship application so I can help you buy your first apartment building, and then coach you on how to manage and operate it to create real world success because one small apartment deal will change you and your family's life if you're willing to take action to get there. We'll see you next time.

Topics: Coaching Day, First Deal, Property Management

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